Question 1

Which modes of transport do you offer?

Accepted Answer

Road, air, and sea freight, plus warehousing, customs clearance, and full supply chain management.

Question 2

Do you handle dangerous goods?

Accepted Answer

Yes — across all modes, with IATA, IMDG, and ADR-certified specialists in our Nairobi and Mombasa teams.

Question 3

Can I use just one service, or do I need to commit to a full program?

Accepted Answer

Either. Many clients start with a single lane or customs entry and expand over time.

Question 4

Which countries do you operate in?

Accepted Answer

We deliver across Kenya, Uganda, Tanzania, Rwanda, Burundi, South Sudan, Ethiopia, eastern DRC, and beyond through trusted partner networks.

Question 5

Do you offer last-mile delivery in Nairobi?

Accepted Answer

Yes, across Nairobi and most major towns through our own fleet, plus contracted last-mile partners for rural deliveries.

Question 6

Do you clear cargo at Mombasa port?

Accepted Answer

Yes. Our Mombasa team is at the port daily and handles full clearance through KRA iCMS and onward inland transport.

Question 7

How are quotes structured?

Accepted Answer

All quotes are transparent and itemised — freight, fuel, surcharges, duties, taxes, and any accessorials are listed separately, in KES or USD.

Question 8

What payment terms do you offer?

Accepted Answer

Standard terms are payment on demand for new clients, with net-30 available for established accounts and approved credit profiles.

Question 9

Do you accept M-Pesa or bank transfer?

Accepted Answer

Yes. We accept M-Pesa Pay Bill, direct bank transfers in KES and USD, and corporate cheques.

Question 10

How do I track my shipment?

Accepted Answer

All shipments are visible in the Bluescale online portal with real-time milestones, ETA, and proof of delivery.

Question 11

What happens if something goes wrong?

Accepted Answer

Your account manager is your single point of contact. If there's a delay or exception — at the port, border, or on the road — you'll hear from us with options before you hear from anyone else.

Frequently asked questions.

Services

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